Inventory, Integration & Availability

Pre-Orders & Planning

• Can I access platform sales data to improve my inventory planning?
• If my system is undergoing maintenance, should I set a longer DTS?
• What is the process for reporting a large inventory discrepancy between my system and the Seller Portal?
• If I accept a pre-order, how should I reflect the DTS?
• Are pre-orders or backorders supported on the platform?

API & System Integration

• Can I use a third-party service provider (integrator) for my API connection?
• What is the importance of product mapping?
• Is it ever acceptable to manually update inventory if an API issue persists?
• Is it better to send individual or batch inventory updates via the API?

Inventory & Availability Control

• What is the minimum stock level I should report to avoid accidental cancellations?
• What is the acceptable maximum Cancellation Rate (CR)?
• What happens if I receive an order for a product that is out of stock?
• Can I be temporarily delisted for having a high Cancellation Rate?
• How often should I perform a manual inventory reconciliation?
• When should I activate Holiday Mode?

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