Automation, Tools & Escalations
- What data is acceptable to log in my external CRM?
- Can I integrate my own Customer Relationship Management (CRM) tool?
- What are the limits on using automated chatbots?
- Can I use automated responses for initial customer inquiries?
- Can I use a chatbot to process simple return requests?
- Will I be penalized for not responding to an officially reported abusive customer?
- What should I do if a customer becomes abusive or aggressive in chat?