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KrisShop Australia Seller Support
Customer Communication & Performance
Communication Standards & Channels

Articles in this section

What if a customer calls my personal business line about an order?
What should I do if I receive a message in a complex foreign language?
What should I do if a customer asks for communication in a different language?
What language must I use in customer communications?
Should I use a translator for non-English customer queries?
What types of inquiries should I handle directly?
Should I handle customer complaints about the courier service?
How should I handle an inquiry about my company's ethical sourcing policy?
Can I share external troubleshooting guides or videos with a customer?
Can I redirect a customer to my brand website for product specifications?

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Should I give the customer my phone number if they ask?

11 February 2026 09:54

No. Direct all communication back to the platform chat or Seller Support.

KrisShop Australia Seller Support