Communication Standards & Channels
- What if a customer calls my personal business line about an order?
- What should I do if I receive a message in a complex foreign language?
- What should I do if a customer asks for communication in a different language?
- What language must I use in customer communications?
- Should I use a translator for non-English customer queries?
- What types of inquiries should I handle directly?
- Should I handle customer complaints about the courier service?
- How should I handle an inquiry about my company's ethical sourcing policy?
- Can I share external troubleshooting guides or videos with a customer?
- Can I redirect a customer to my brand website for product specifications?
- Which channel must I use to communicate with customers?
- Should I give the customer my phone number if they ask?
- Should I ever communicate with the customer using their personal email?