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KrisShop Australia Seller Support
Returns, Refunds & Disputes
Return Eligibility

Articles in this section

What is the standard return window for customers?
If a customer is away on holiday, can they still return the item?
Can the return window be extended for an exception?
What happens if I fail to inspect a return within the SLA?
How quickly must I inspect a returned item and approve/dispute the refund?
How does a customer initiate a return?
When must I approve a return request?

How does a customer initiate a return?

12 February 2026 03:29

The customer initiates the return request through their KrisShop order history, which is then sent to your Seller Portal for review.

KrisShop Australia Seller Support