Chargebacks & Disputes
- What is the expected resolution time for a payout dispute?
- How do I dispute an incorrect payout amount?
- Does the platform support Cash on Delivery (COD)?
- What is a chargeback and am I liable for it?
- What are the two most common reasons for a chargeback?
- How do I defend against a chargeback?
Tax, GST & Invoicing
- What is the nature of the taxable supply I make under the agreement?
- Should the tax invoice to KrisShop include the Transaction Fee?
- Should the tax invoice I issue to KrisShop include GST?
- Do I need to issue a tax invoice to KrisShop?
- Do I need to issue a tax invoice to the customer?
- What tax information do I need to provide KrisShop?
Payouts, Settlement & Payment Holds
- Where can I find a breakdown of my sales, fees, and payouts?
- What does a negative value in a settlement report indicate?
- How often are seller payouts issued?
- Can I choose to be paid monthly instead of the standard cycle?
- When is an order eligible for payout?
- Can I expedite my payout cycle?
Fees, Commission & Promotions
- If I fund a promotional voucher, how is my payout affected?
- What is the Transaction Fee?
- Is the 3% Transaction Fee applied to the Delivery Fee?
- Why is the settlement not instant?
- How many business days after the payout date should I expect the funds to clear?
- When an order is fully refunded, are the Commission and Transaction Fees refunded to me?