Delivery Issues & Exceptions
- If a package is returned to me due to an incomplete address, what is the next step?
- What is the process for a failed final delivery attempt?
- If the customer fails to pick up the item from the depot and it is returned to me, what should I do?
- If a customer's shipment is lost, what is my immediate responsibility?
- Can I contact the customer directly about a delivery issue?
- Who is responsible for filing a claim if the product is damaged by the courier?
- What is the key risk of attempting to consolidate orders without system approval?
- Can I consolidate two separate orders from the same customer into one package?
- What if the customer's address is incomplete or incorrect?
- What if the customer requests a change of address after placing the order?