Order Handling & SLA
- How do Krisflyer Miles redemption orders differ?
- Who determines the shipping fees charged to the customer?
- What if I suspect an order is fraudulent?
- What can I do to prepare for large order volume from a marketing campaign?
- What status should I set when I receive the AWB and tracking?
- What does the 'In Transit' status mean?
- What does 'Fulfillment Complete' mean?
- When does the DTS (Days to Ship) clock start?
- What is the maximum acceptable Late Shipment Rate (LSR)?
- What is the Days to Ship (DTS) requirement?
- How do I know a new order has been placed?
- What is the ideal time to move an order from 'Pending' to 'Ready to Ship'?
- Should I prioritize Krisflyer Miles redemption orders over cash orders?
- What is the highest priority order type?
- How should I prioritize my orders?
- Can I put a customer order on hold?
- How do I cancel an order due to a stockout?
- How does an Australian public holiday affect my DTS?
- What are the main status updates I need to push to the Platform?
- Can I fulfill an order to an address outside of Australia?
- When is an order considered 'Dispatched'?
- What should I do if a customer requests cancellation after I have already shipped the item?
- Do the Days to Ship (DTS) include weekends?