Disputes, Fraud & Escalations
- Who covers the cost of repair for an item under warranty after the return window?
- What if a customer requests a return after the 14-day window but claims a major fault?
- How long does a "reasonable period" for an ACL fault last?
- What if I receive an empty box or a clearly incorrect item?
- Is serial number verification required for high-value returns?
- How can the platform help if a customer is repeatedly attempting fraudulent returns?
- Who makes the final decision if a return dispute cannot be resolved between the seller and customer?
- Can I appeal the KrisShop Dispute Resolution Team's final decision?
- Can a dispute decision be reversed after the 14-day appeal window?
- What kind of evidence is strong for disputing a return?
- What is the maximum number of times I can dispute a customer's claim?
- How do I dispute a customer's return claim?
- If the item is returned damaged, must I still issue a refund?