Where should the customer send the returned item? 12 February 2026 03:39 Returns must be sent to the Australian return address you provided in your Seller Profile. Related articles What is the minimum acceptable Chat Response Rate (CRR)? What is the standard return window for customers? Who pays for return shipping if the product is faulty (Seller fault)? Who is responsible for the return shipping cost if the item is lost? What if a customer sends a return to the wrong address?