Return Shipping & Logistics
- Where should the customer send the returned item?
- Who pays for return shipping if the product is faulty (Seller fault)?
- Who pays for return shipping if the customer simply changed their mind (Buyer fault)?
- If I am responsible for return shipping, how should I pay for it?
- Can I deduct the original shipping cost from a change-of-mind refund?
- Can I be charged back the return shipping cost if the item is later found not faulty?
- What if I need to change my return address?
- What if a customer sends a return to the wrong address?
- Who is responsible for the return shipping cost if the item is lost?
- What happens if the return shipment is lost in transit by the courier?
- If a return is lost, must I issue a full refund or a partial refund?
- How can I minimize the risk of a return package getting lost?