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KrisShop Australia Seller Support
Returns, Refunds & Disputes
Return Shipping & Logistics

Articles in this section

Where should the customer send the returned item?
Who pays for return shipping if the product is faulty (Seller fault)?
Who pays for return shipping if the customer simply changed their mind (Buyer fault)?
If I am responsible for return shipping, how should I pay for it?
Can I deduct the original shipping cost from a change-of-mind refund?
Can I be charged back the return shipping cost if the item is later found not faulty?
What if I need to change my return address?
What if a customer sends a return to the wrong address?
Who is responsible for the return shipping cost if the item is lost?
What happens if the return shipment is lost in transit by the courier?

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Can I deduct the original shipping cost from a change-of-mind refund?

12 February 2026 03:40

Yes, provided the original shipping cost was clearly stated as non-refundable in the returns policy.

KrisShop Australia Seller Support