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KrisShop Australia Seller Support Help Centre home page
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  1. KrisShop Australia Seller Support
  2. Returns, Refunds & Disputes
  3. Refunds, Partial Refunds & Exchanges

Refunds, Partial Refunds & Exchanges

  • When is the refund processed to the customer?
  • What is the difference between a refund and a store credit?
  • How long does it take for the refund to reach the customer's bank account after I approve it?
  • When can I issue a partial refund?
  • How do I determine the value of a partial refund?
  • Why does the platform not support direct exchanges?
  • If a customer wants a size exchange, what is the best advice?
  • Does the platform support direct product exchanges?
KrisShop Australia Seller Support